At Bromade, we pour our hearts into creating handcrafted products that bring joy and inspire creativity. Your satisfaction matters, and we want you to love your purchase!

Returns & Refunds

If you’re not completely happy, you can return most items within 30 days.

Items should be unused and in their original packaging.

Custom or personalized orders can’t be returned unless they arrive damaged or defective.

Once we receive your return, refunds are processed within 5–7 business days.

Exchanges

Damaged, defective, or incorrect items? We’ll happily replace them. Please contact us within 7 days of receiving your order.

How to Return

Contact us at hi@bromade.eu with your order details.

Follow the instructions we send to return your item safely.

Shipping

Return shipping is the customer’s responsibility, except for defective or incorrect items.

Original shipping costs are non-refundable.

We’re a small family business, and your support means the world to us. Thank you for helping us keep creating products that bring smiles and spark imagination!